Refund policy

Returns & Exchanges

We hope you’re completely satisfied with your order. If something isn’t quite right, we’re here to make it as seamless as possible.

Return Window

You have 30 days from the date you receive your order to request a return.

Conditions

To be eligible, items must be:

  • Unworn and unused

  • In their original packaging

  • With all tags attached

  • Accompanied by proof of purchase

How to Begin

To initiate a return, email us at contactus@fiajacobs.com.
Once approved, we’ll send you a return label and full instructions.

Returns must be sent to:
Fia Jacobs LTD
27A Cowper Street
Hove
East Sussex
BN3 5BP
United Kingdom

Returns sent without prior approval cannot be accepted.

Exchanges

If you’d like a different item, the quickest way is to return the original and place a new order once your return is confirmed.

Damaged or Incorrect Items

Please inspect your order upon arrival. If it’s damaged, defective, or incorrect, contact us immediately so we can make it right.

Non-Returnable Items

We’re unable to accept returns on:

  • Sale pieces

  • Gift cards

  • Custom or personalised items

EU Customers

For orders shipped to the EU, you’re entitled to a 14-day cooling-off period. You may return your order within 14 days for any reason. Items must be unworn, in original packaging, and accompanied by proof of purchase.

Refunds

Once we’ve received and reviewed your return, you’ll be notified of the outcome. If approved, your refund will be processed to your original payment method within 10 business days.
Please note, your bank or card issuer may take additional time to post the funds.

If more than 15 business days have passed since your return was approved, please contact us at contactus@fiajacobs.com.