Shipping policy

Shipping Policy

Thank you for shopping with us. Please note that all our products are made to order, ensuring high quality and attention to detail.

Order Processing Time
As each item is crafted specifically for you, please allow 10–14 business days for production before your order is shipped. This time frame may vary slightly depending on product complexity and order volume.

Shipping Times
Once your order has been produced and dispatched, standard shipping times apply:

• Standard Shipping: 3–7 business days within the UK

• International Shipping: 7–14 business days (may vary by destination)

Due to the made-to-order nature of our products, express shipping options are not available at this time.

Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and preferred shipping method.

Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number to monitor your parcel’s progress.

Customs and Import Taxes
For international orders, customs duties and taxes may apply and are the responsibility of the customer. Please check your country’s policies before ordering.

Delivery Issues
If your order is delayed or lost in transit, please contact our customer service team. We will do our best to assist and resolve any issues promptly.