Terms of service
Terms of Service
Welcome to Fia Jacobs. By shopping with us, you agree to these terms, designed to reflect our commitment to thoughtful craftsmanship and a refined customer experience.
Made-to-Order Production
All our collections are crafted to order in the UK, allowing us to maintain exceptional quality and minimise waste. While production begins after you place your order, please note that this process ensures every piece meets our exacting standards.
Our products are not bespoke, but carefully made-to-order, available for purchase on the website without limitation. For those seeking personalised creations, a bespoke service is available separately.
Orders & Payment
Orders are processed promptly once placed. Full payment is required to confirm your order and initiate production.
Prices are shown in GBP. Please be aware that any customs duties, taxes, or import fees arising from your purchase are the responsibility of the customer.
Product Availability & Production Times
Because each item is made specifically for you, please allow the stated production and delivery times. This approach supports our dedication to quality and sustainability.
Accuracy & Variations
We take great care to present our products authentically. However, due to the handmade nature of our production, slight variations in texture and finish may occur. Additionally, colours may appear different due to lighting conditions during photography and variations in screen displays.
We reserve the right to correct any typographical errors or update product details without prior notice.
Intellectual Property
All content on this website—including designs, photography, and text—is the intellectual property of Fia Jacobs LTD. Unauthorized use or reproduction is prohibited.
Liability
Fia Jacobs LTD shall not be liable for any indirect or consequential damages resulting from the use of our products or website, except where mandated by law.
Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts in England.
For any questions or support, please contact us at contactus@fiajacobs.com.